Box Office

Tickets to all Kovalchick Complex events can be purchased in person at the Box Office during the below hours, online via, or by phone at 1-800-514-3849.

Please be aware that tickets purchased via phone and internet are subject to additional convenience charges. When purchasing tickets through the internet and the phone, please note your available Will Call option.

To place your online order now, simply click here!


Kovalchick Complex Box Office Hours 

Regular Box Office Hours
Monday through Friday:
10:00am – 5:30pm
Saturday: 10:00am – 4:00pm


Memorial Day – CLOSED
Labor Day –CLOSED
Christmas Eve – 10:00 am – 2:00 pm
Christmas Day – CLOSED
New Year’s Eve – 10:00am-2:00pm
New Year’s Day – CLOSED

Box Office Location
The Kovalchick Complex Box Office is located in the main lobby of the facility, just inside the Wayne Avenue entrance.

The address for the Kovalchick Complex is:
711 Pratt Drive
Indiana, PA 15701

Acceptable Methods of Payment
The Kovalchick Complex Box Office will accept the following forms of payment:

Credit Card
Visa, MasterCard, American Express, Discover, and ATM/Debit Card
Credit Card and ATM/Debit Card purchases require a valid photo ID or two forms of non-photo ID

All sales at the Kovalchick Complex Box Office are final.
There are no refunds or exchanges.

Personal Checks are NOT an acceptable form of payment

Will Call Procedures
Will Call is located at the Kovalchick Complex Box Office windows in the main lobby on the Wayne Avenue side of the complex. Will Call tickets are printed and will be available for pick up approximately two (2) hours prior to scheduled start time on the date of the event.

  • To pick up Will Call tickets you must have a photo ID, the credit card used to purchase the tickets and your confirmation number.
  • Patrons may leave tickets at the will call window; however the Kovalchick Complex will not accept responsibility for unclaimed tickets.
  • Tickets left at Will Call will be released only to the person whose name appears on the ticket envelope and/or to the person who purchased the tickets with the credit card used and a valid photo ID.

Children Policy
Unless otherwise stated by a promoter, children under two (2) years of age do not need a ticket to attend an event at the Kovalchick Complex as long as they are seated on someone’s lap.

Accessible Seating
The Kovalchick Complex recognizes the needs of all of our guests with disabilities. The Ed Fry Arena is fully compliant with all ADA accessibility guidelines. To purchase accessible seating for any event, you can visit the Kovalchick Complex Box Office, call 1-800-514-3849 or go online to

Refund Policy
There are no refunds or exchanges for tickets purchased at the Kovalchick Complex Box Office, online or via phone. In the event of a show cancellation, all ticket fees and/or charges may not be refunded.