Building Policies 2017-12-22T11:49:16+00:00

Building Policies

Handicapped Services

The Kovalchick Complex offers facilities and amenities for our guests with disabilities. Accessible seating is available on the main concourse level. There are two (2) elevators in the Kovalchick Complex available for use by our patrons. Seating for guests with disabilities is available in person at the Kovalchick Complex Box Office.

Food and Beverage

Food and Beverage of any kind not purchased at the Kovalchick Complex may not be brought into the Kovalchick Complex. We are a full service food and beverage facility with seven (7) concession stands located on the main concourse to serve your needs.

Smoking and E-Cigarettes

The Kovalchick Complex is a smoke-free facility; including electronic cigarettes, Nicotine inhalers, etc.
Smoking of any kind is prohibited including the use of all electronic tobacco products (including e-cigarettes, Nicotine inhalers, etc.). Lighters are not permitted in the building.

Smoking areas are available outside the arena. Guests wishing to smoke will be directed to the designated outside smoking areas for a particular event. Please check with an Event Staff person for your specific event’s location.


There is a no re-entry policy for all ticketed events.

Automated Teller Machines (ATM)

Location(s): Concourse at Section 109, Toretti Auditorium Lobby

Cameras / Recording Devices

Professional cameras, video cameras and audio recording devices are not permitted inside of the Kovalchick Complex during events.


Weapons of any variety are not permitted inside of the Kovalchick Complex


All guests regardless of age require a ticket to attend an event, however, the promoter of each event sets this policy and will occasionally allow children under two (2) years of age into the event.

Lost and Found

DURING SHOW TIMES: A guest services staff member at the top of the steps will have a lost and found sheet available to fill out
DURING REGULAR BUSINESS HOURS: Visit the receptionist desk in the management offices main lobby to fill out the lost and found sheet


Pets are not permitted inside of the facility, however, all service animals are welcome.

Fan Code of Conduct

The Kovalchick Complex has a fan code of conduct to help promote a positive fan environment at all events.

The code of conduct is intended to address behavior that detracts from the event experience. Any fan in violation of these provisions will be subject to ejection without refund and loss of ticket privileges for future events.


The Kovalchick Complex and IUP Athletics are committed to creating a safe, comfortable and enjoyable experience for all guests, both inside of the Ed Fry Arena and throughout the various other areas of the complex.

Kovalchick Complex Staff will proactively intervene to support an environment where our guests can enjoy the event experience free from the following behavior(s):

  • Abusive, foul or disruptive language and / or obscene gestures.
  • Intoxication or other signs of impairment related to alcohol consumption or other drug use
  • Fighting, taunting or threatening remarks or gestures.
  • Sitting in a location other than the guest’s ticketed seat.
  • Displays of affection not appropriate in a public setting.
  • Obscene or indecent clothing.
  • Any disruption to the progress of the event by a guests’ actions.
  • Any behavior which otherwise interferes with other guests’ enjoyment of the event.

Each guest should hold his or her ticket and be ready to display it to event staff or complex security to verify their seat location.

Violations of the Code of Conduct may result in the guest being ejected, arrested by police or having his/her tickets revoked.

All season ticket holders are responsible for their conduct as well as the conduct of their guests and/or persons using their tickets.

Guests are encouraged to report issues and concerns by contacting nearby event staff or security personnel.